Privacy Policy lepak44 – Your Personal Data Protection

This Privacy Policy is issued by lepak44 and applies to all users who access or use the lepak44 platform via the official website at lepak44.fun, the Android and iOS mobile app, and any other service channels provided by us.

We understand that your trust is our most valuable asset. When you entrust your personal information to lepak44, we take full responsibility for managing it with integrity, accountability, and transparency. This policy is formulated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.

By registering and using the lepak44 platform, you agree to the data collection and usage practices described in this document. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account.

Lepak44 only collects information that is strictly necessary to provide you with a secure, efficient service tailored to your needs as a member. The categories of information we collect are as follows:

Some information is collected directly when you complete a registration form or submit verification documents. Other information is collected automatically as you use the platform, such as technical and usage data. We do not collect sensitive information such as medical data, political views or religious beliefs.

The personal data we collect is used solely for legitimate purposes directly related to the operation of the lepak44 platform. We do not use your data for any unrelated purpose without obtaining your consent first.

• Account Management: Creating, verifying, and managing your member account, including the KYC process and two-factor authentication.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions in your account securely and accurately.
• Platform Security: Detecting and preventing fraudulent activity, account breaches, money laundering, and other suspicious behavior.
• Customer Support: Responding to inquiries, resolving complaints, and providing technical support related to your account.
• Service Communications: Sending important account-related notifications, security updates, and promotional information (where you have consented to receive them).
• Legal Compliance: Fulfilling legal obligations, regulatory requirements, and reporting duties to the relevant authorities.
• Analytics & Improvement: Understanding platform usage patterns to improve the user experience, performance, and new features.

Lepak44 does not sell or transfer members' personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform securely and in compliance with the law, we may share your information with selected parties in the following situations:

• Payment Providers: Transaction details that must be shared with payment processors such as banks and e-wallet operators to complete your deposits and withdrawals.
• Technology Service Providers: Companies providing hosting infrastructure, security services and technical support operating under strict confidentiality agreements with lepak44.
• Regulatory Authorities: Information legally required to be shared with Malaysian authorities for compliance purposes, fraud investigations, or anti-money laundering prevention.
• Identity Verification Providers: Third-party services that assist in the KYC process to verify the identity of new members.

All third parties who receive your data are bound by strict data protection agreements and are not permitted to use the information for any purpose other than those specified in the agreement with lepak44.

Lepak44 continuously invests in robust security infrastructure to ensure members' personal data is always protected against unauthorised access, misuse, loss or disclosure. Our approach to data security is layered and comprehensive.

• 256-bit SSL Encryption: All data transmitted between your device and lepak44 servers is encrypted using the latest TLS 1.3 protocol.
• Stored Data Encryption: Sensitive data such as financial information and identification numbers are stored in encrypted format using AES-256 algorithms.
• Tiered Access Control: Only authorised lepak44 staff who require access to perform specific duties are permitted to view members' personal data.
• 24/7 Monitoring: Our security systems continuously monitor platform activity to detect any anomalies or unauthorised access attempts.
• Regular Security Audits: lepak44 conducts regular penetration testing and security audits by independent parties.
• Two-Factor Authentication (2FA): Members can and are encouraged to enable 2FA for an additional layer of account protection.

Lepak44 uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience and help us understand how the platform is used. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies (Required): Required for core platform functions such as login sessions, security, and navigation. These cookies cannot be disabled.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details for your convenience.
• Analytics Cookies: Collecting information on how you use the platform to help us improve our services. This data is gathered anonymously.
• Performance Cookies: Monitoring website performance and identifying any technical issues for prompt resolution.

You can manage your cookie preferences through your web browser. However, disabling certain cookies may affect platform functionality. For more information on managing cookies in your browser, please refer to your browser's help documentation.

As a lepak44 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. lepak44 is committed to facilitating the exercise of these rights within a reasonable timeframe.

Lepak44 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. Our retention policy is as follows:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure for anti-money laundering compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements.
• Security Logs: Retained for 12 months for security investigation and fraud prevention purposes.
• Communication Data: Support chat records and emails are retained for 2 years after the last interaction.
• Cookie Data: Session cookies expire when you close your browser; persistent cookies are stored for a set duration, typically between 30 days and 2 years.

When data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered. Data that must be retained for legal compliance will be stored in a secure, access-restricted environment.

The lepak44 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children or minors. This is our firm and non-negotiable stance.

If we become aware or suspect that personal data of a minor has been collected without consent, we will promptly take action to delete the information and close the account in question. Parents or guardians who discover that their child has registered on the lepak44 platform are urged to contact us immediately.

Lepak44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments or new legal requirements. The "Updated" date at the top of this document will always reflect the latest version.

For material and significant amendments, we will notify members via their registered email or in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision.

Continued use of the platform after the effective date of any amendments constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the lepak44 Privacy Officer team through the following channels:

• Live Chat: The fastest way — available 24/7 directly within the platform. Select the "Privacy & Data" category to be routed to the right team.
• Privacy Email: [email protected] — please include the subject line "Privacy Request" and your account details.
• FAQ: Visit page FAQ us for answers to frequently asked privacy questions.

All privacy-related requests will be acknowledged within 48 hours and resolved within 14 business days. For more complex issues, we will keep you informed of the expected timeline.